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Customer Service – 03 9706 4602 Whiteboards Direct

  • Shipping & Delivery
  • Privacy & Security
  • Returns & Replacements
  • Ordering
  • Payment, Pricing & Promotions
  • Viewing Order
  • Updating Account Information

Shipping & Delivery

All items in stock will usually be shipped within 3-5 working days. Sometimes we experience a delay in manufacturing for any custom orders, if such a problem occurs we will inform you, letting you know the estimated time of arrival (ETA) of your goods.

We offer delivery services Australia wide. ETA’s for delivery time will be advised upon ordering of goods. All parcels or pallets are supplied with a tracking number for your use. If you have any further inquiries with your freight, please give us a call and our friendly staff can assist you with your needs.
We also offer Same Day Delivery Services Melbourne Metro, or Express and Standard Post to suit your needs.

Privacy & Security

We will accept merchandise for return that was purchased from WBD & FF Group within 14 days of receipt. All returns must be accompanied by an RMA number. To obtain an RMA number, please email us at sales@whiteboardsdirect.com.au

Returned merchandise must be in unused condition and in its original packaging. When packing your order for return, please be sure all the original packing material and instruction papers and/or manuals are included. We will be unable to process your return if parts are missing, or if items are not packed properly to avoid damage to products and their boxes and/or packages. The contents must be returned in the original plastic covers and arranged in a manner that will not damage the contents or packaging. Shipping charges will not be refunded.

Returns Policy

Returned merchandise must be in unused condition and in its original packaging. When packing your order for return, please be sure all the original packing material and instruction papers and/or manuals are included. We will be unable to process your return if parts are missing, or if items are not packed properly to avoid damage to products and their boxes and/or packages. The contents must be returned in the original plastic covers and arranged in a manner that will not damage the contents or packaging. Shipping charges will not be refunded.

– Item can be returned within 14 days of receipt for an exchange or credit note, providing goods are returned un-used and in its original condition and packaging. We will be unable to process this return if items are missing.
– Customers are to pay for the return of goods back to us. If you do not have access to a shipping agent, we would be happy to use our courier service and invoice you for the costs. Further shipping charges will not be refunded.

Refund Policy

  • No refunds will be given if you have simply changed your mind.
  • No refund will be offered in regards to freight issues e.g. freight delays, as once your parcel leaves our factory we really have no control over it.
  • ACCC States that consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.

Ordering

Please use our website shopping cart to order. The forms of payment we currently accept are Visa and MasterCard, EFTPOS, Direct Debit, CHEQUE & PayPal. Please use our website shopping cart to order standard goods.

Custom products can be ordered via our Email or Telephone.
(03) 9706 4602 / sales@whiteboardsdirect.com.au

Payment, Pricing & Promotions

We offer manufacturing guarantee of the lowest price on a comparable product in stock.
Just send us a link of a registered business advertising with a lower price than our in a product of comparable size and build materials and we will Beat the Price By 10%, Every Time, if they meet our Low Price Guarantee Terms & Conditions.

Viewing Orders

Log into your account by clicking in “log in” on the top right of every page to find the status of your order or just follow the links on the order confirmation email you have received when you placed your order.

Updating Account Information

You can update your account details by loging into your account by clicking in “log in” on the top right of every page.

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